Daily Archives: March 3, 2020


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Building the Right Solution for You
Our company does not provide “one-size-fits-all” solutions to our clients. We provide customized solutions which address your unique business needs.

In the event where a specific demand is not met, or in order to optimize a solution, our team of professionals will design, build, and manufacture the right solution for your company. Contact us today to find out how we can help your organization.

Are you migrating your business to cloud for the first time? To ensure that the migration happens without any hassles, you need to choose a cloud services provider with great care. Ask a few questions to ensure that you hire the best cloud services provider in UK. Ask them about the cloud computing services they offer. It will help you to narrow down your list.

Ask if your data will be stored in an updated data center or not. Opt for a service provider with a fall-back data center. Enquire about the security policies, security practices and team size of the company. Backup and restoration are two major functionalities in cloud computing. Confirm whether the company offer regular data backup or not.


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Building the Right Solution for You
Our company does not provide “one-size-fits-all” solutions to our clients. We provide customized solutions which address your unique business needs.

In the event where a specific demand is not met, or in order to optimize a solution, our team of professionals will design, build, and manufacture the right solution for your company. Contact us today to find out how we can help your organization.

The term IT support is commonly heard and used in enterprises across various industries. It plays a prominent role in the IT industry as the entire business is based on information technology. But what exactly is IT support? Can the support services be provided only by employees belonging to the enterprise? Can enterprises opt for third-party IT support services from other firms?

Let us find answers to the above questions in this blog. IT support services is a wide umbrella term that is used to denote all kinds of technical service provided with respect to the hardware, software, servers, data centre, and network connections of an enterprise. IT infrastructure is the backbone of any enterprise, irrespective of its business volume and operations.

Managing the IT infrastructure is a complex and time-consuming task that also demands huge investments. But with technological advancement, enterprises are able to cut down the expenditure by migrating the business systems to the cloud and by hiring third-party service providers.

This allows enterprises to downsize their staff and also reduces the clutter of old and outdated hardware from the enterprise. There is no need to maintain data centres and purchase the latest software upgrades. Since the service providers take care of the maintenance, enterprises do not have to worry about identifying the problem areas when complications arise.

Many companies provide third-party IT Support in Dublin to various enterprises in Ireland, the UK, and other countries. Since the services are provided over the internet by hosting the network and business systems on a cloud platform, the distance between the service provider and the enterprises does not matter.

The support services also help enterprises in providing better customer service by helping them maintaining a list of customer complaints and arranging them in the order of priority. This makes it easy for the support staff to solve customer complaints.

The basic IT infrastructure of any enterprise can be classified into the following layers.

  • Applications: The software applications required by the enterprise for day to day operations.
  • Tools and Services for Maintenance: The dynamic tools of configuration management, user directories, monitoring, authentication, etc.
  • Servers: Servers usually consist of the physical and virtual servers of an enterprise. Many businesses now prefer to use cloud servers rather than physical on-premises servers.
  • Storage: Cloud storage, data centre, NAS (Network-attached Storage), SAN (Storage Area Network), etc. Come under storage.
  • Network: Routers, firewalls, load balancers, switches, etc, are a part of the network.
  • Facilities: Security, cloud hosting services, regular upgrades, customized lease contracts for different applications, etc, are some of the facilities provided.

IT Support in Dublin can be divided based on the type of services an enterprise wants. Companies offer personalized services so that enterprises can get the maximum benefit for a cost-effective price. Also, enterprises that have long term contracts with third-party service providers get better discounts. Some of the services provided by the companies are as follows.

  • Virtualization Services
  • Data Processing and Migration
  • Cloud Storage and Back up Services
  • Network Implementation and Maintenance Services
  • Hosted Services
  • Helpdesk Services
  • System Monitoring
  • Security Solutions
  • Persona Cloud Deployment

The first level of IT support deals with basic operations and general support. The next level provides technical support for complex issues that arise when working on the business system. The highest level of IT support ensures that the system is constantly monitored and problems are identified and solved before they cause trouble to the enterprise. Businesses can talk to third-party service providers to get clear about the kind of services they will require for their business operations.


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Building the Right Solution for You
Our company does not provide “one-size-fits-all” solutions to our clients. We provide customized solutions which address your unique business needs.

In the event where a specific demand is not met, or in order to optimize a solution, our team of professionals will design, build, and manufacture the right solution for your company. Contact us today to find out how we can help your organization.

How does a business run without technology? In today’s scenario, we cannot imagine a business isolated from technology and IT support. At every stage of the business, technology is an essential component. The size and volume of the enterprise don’t matter either. From using heavy hardware and huge servers to store and process data, we have moved a long way to access most of the software from the cloud.

The entire IT infrastructure can be hosted on a remote cloud platform. Employees access the cloud and download or upload the information, use the software to complete the work, and transfer data to colleagues. This requires a stable and reliable network connection.

So, how do enterprises use these services? Who handles the maintenance of the IT infrastructure?

Every enterprise has an IT department that takes care of hardware, software, and network of the enterprise. The task of the department is to ensure that the systems are always functioning. But this job has been taking over by other companies that provide IT services.

These companies specialize in providing IT support services by hosting the business system on the cloud platform, managing the network, upgrading software, and creating a backup of data regularly. The best part about these companies is that they provide services from remote locations. It means that an enterprise in the UK or elsewhere can easily opt for IT services In Dublin.

IT support services can be categorized into the following layers.

Facilities

Datacenter facilities, housing the necessary equipment needed to provide IT support to enterprises are termed as facilities.

Network

  • No enterprise can work without a network connection. Routers, firewalls, load balancers, switches, public or private network connection, etc. come under this category.

Storage

  • Where is the data of the enterprise stored? How do the employees access the data? Remote cloud backup, network attached storage (NAS), and storage area network (SAN) are some examples.

Servers

  • How are the servers connected to each other? Does the enterprise use on-premises and virtual cloud servers? How do servers transmit data to each other (virtualization)?

Infrastructure Management Tools

  • Which configuration, monitoring, and authentication tools are used by the service providers to manage and upgrade the IT infrastructure?

Applications

  • Which software applications does the enterprise use? Did the business purchase the software or lease it? Does it access the software from the cloud (SaaS)?

Benefits of using IT Support Services

There are many advantages of using IT Services in Dublin.

  • The company provides better quality support as they are used to dealing with various IT support systems.
  • With improved IT support, enterprises can increase the productivity of the business and generate faster return on investment.
  • Enterprises can focus on customer satisfaction by taking advantage of Helpdesk services provided by the company.
  • Uninterrupted IT support would result in better employee engagement and increased employee satisfaction. Happy employees are efficient employees.
  • The support services can be used as a source to analyze the products and services of the business and make key strategic decisions.
  • 24*7 technical assistance will assure that enterprises do not lose valuable work time due to a technical snag.

From migrating the business system to the cloud to providing complete technical support, the service provider offers reliable, affordable, and personalized IT support based on the requirements of the business. Hiring the services of a single company would be more beneficial when compared to hiring various service providers to handle the IT infrastructure of an enterprise.


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Building the Right Solution for You
Our company does not provide “one-size-fits-all” solutions to our clients. We provide customized solutions which address your unique business needs.

In the event where a specific demand is not met, or in order to optimize a solution, our team of professionals will design, build, and manufacture the right solution for your company. Contact us today to find out how we can help your organization.

Information Technology support services are generally what we call the technical support provided to maintain, upgrade, repair, and replace hardware, software, network, servers, database, etc. The services can be on a long term contract basis where the service provider follows a schedule and ensures that the IT infrastructure of an enterprise is working in perfect condition. Some enterprises prefer incident-based support and pay for individual services.

With the advancement in technology, IT support services also have expanded to include many other services. They offer remote troubleshooting services, installation services, backup services, etc. from their existing locations. The services are provided using a cloud platform on which the IT systems of the enterprise are hosted.

We were to classify the IT support services, we can see just how important IT services are in helping an enterprise run the business. Everything has to be synchronized with the other and run smoothly so that enterprises can create and release quality products into the market and provide improved customer service. The below-listed are some IT support services provided by the Top IT Companies In Ireland.

  • Business Technology Services: Providing installation and maintenance services for hardware, software, database, and other IT systems.
  • Business Continuity Services: Preparing contingency plans, having more than one option to keep the business running when something unexpected happens (such as natural disasters).
  • Network Services: Designing, implementing, and installing a network according to the specifications of the enterprise and offering continuous maintenance services.
  • Virtualization Services: Connecting servers so that they can communicate with each other and share data effectively. It is also known as server consolidation.
  • Data Processing and Migration: Collecting raw data, processing it, storing it on a cloud server, and presenting it in various methods for the enterprises to analyze the data and make better decisions.
  • Service Deployment Solutions: Providing Service Level Agreements’ services such as system configuration, deploying various environments, etc.
  • Helpdesk Services: Identifying problem situations and troubleshooting them before they cause problems to the enterprise is a part of helpdesk services. Identifying the complexity of incidents and marking each customer complaint based on priority is another helpdesk service.
  • Desktop Services: Desktop solutions are customized for every employee based on their role in the enterprise.
  • Print Services: Enterprises do not have to install printers or other photocopy machines in on-premises. All the printouts will be taken by the service providers and delivered to the enterprises. These services are usually offered to enterprises in the same geographical location.
  • Hosted Services: Hosting infrastructure, software applications, and servers on a cloud platform so that enterprises do not have to manage them on-premises.
  • Security Solutions: Following the best practices in the market to fill the gaps in the resources and provide the required security protection to enterprises and prevent damage to the business systems due to sabotages or natural disasters.
  • Backup Services: Enterprises do not have to worry about crashed operating systems, corrupted hard disks, virus-infected external memory drives, and such issues that can result in loss of data. The data will be saved in a remote cloud server with restricted access.
  • Content Management: Managing the content on the website and mobile applications so that the enterprise has a better global reach. Regularly updating the content, ensuring the links lead the audience to the right pages, and optimizing the content for SEO searches
  • The services are tailor-made to suit the requirements of the enterprise. They are reliable, secure, and affordable. The services are scalable to meet the increasing demands of a flourishing business.