The term IT support is commonly heard and used in enterprises across various industries. It plays a prominent role in the IT industry as the entire business is based on information technology. But what exactly is IT support? Can the support services be provided only by employees belonging to the enterprise? Can enterprises opt for third-party IT support services from other firms?
Let us find answers to the above questions in this blog. IT support services is a wide umbrella term that is used to denote all kinds of technical service provided with respect to the hardware, software, servers, data centre, and network connections of an enterprise. IT infrastructure is the backbone of any enterprise, irrespective of its business volume and operations.
Managing the IT infrastructure is a complex and time-consuming task that also demands huge investments. But with technological advancement, enterprises are able to cut down the expenditure by migrating the business systems to the cloud and by hiring third-party service providers.
This allows enterprises to downsize their staff and also reduces the clutter of old and outdated hardware from the enterprise. There is no need to maintain data centres and purchase the latest software upgrades. Since the service providers take care of the maintenance, enterprises do not have to worry about identifying the problem areas when complications arise.
Many companies provide third-party IT Support in Dublin to various enterprises in Ireland, the UK, and other countries. Since the services are provided over the internet by hosting the network and business systems on a cloud platform, the distance between the service provider and the enterprises does not matter.
The support services also help enterprises in providing better customer service by helping them maintaining a list of customer complaints and arranging them in the order of priority. This makes it easy for the support staff to solve customer complaints.
The basic IT infrastructure of any enterprise can be classified into the following layers.
- Applications: The software applications required by the enterprise for day to day operations.
- Tools and Services for Maintenance: The dynamic tools of configuration management, user directories, monitoring, authentication, etc.
- Servers: Servers usually consist of the physical and virtual servers of an enterprise. Many businesses now prefer to use cloud servers rather than physical on-premises servers.
- Storage: Cloud storage, data centre, NAS (Network-attached Storage), SAN (Storage Area Network), etc. Come under storage.
- Network: Routers, firewalls, load balancers, switches, etc, are a part of the network.
- Facilities: Security, cloud hosting services, regular upgrades, customized lease contracts for different applications, etc, are some of the facilities provided.
IT Support in Dublin can be divided based on the type of services an enterprise wants. Companies offer personalized services so that enterprises can get the maximum benefit for a cost-effective price. Also, enterprises that have long term contracts with third-party service providers get better discounts. Some of the services provided by the companies are as follows.
- Virtualization Services
- Data Processing and Migration
- Cloud Storage and Back up Services
- Network Implementation and Maintenance Services
- Hosted Services
- Helpdesk Services
- System Monitoring
- Security Solutions
- Persona Cloud Deployment
The first level of IT support deals with basic operations and general support. The next level provides technical support for complex issues that arise when working on the business system. The highest level of IT support ensures that the system is constantly monitored and problems are identified and solved before they cause trouble to the enterprise. Businesses can talk to third-party service providers to get clear about the kind of services they will require for their business operations.