Frequently Asked Questions
Everything you need to know about our IT support and managed services in Dublin.
General IT Support
What areas do you cover for IT support?
We provide IT support across Ireland, with engineers based in Dublin. We offer remote support nationwide and onsite support in Dublin, Cork, Galway, Limerick, Waterford, Kilkenny, and surrounding areas. For businesses outside these areas, we provide comprehensive remote support and can arrange onsite visits as needed.
What is your response time for IT issues?
Our average response time is 15 minutes during business hours. For critical issues affecting business operations, we aim to respond within 5 minutes. Our helpdesk operates 24/7 for clients with appropriate SLAs, with after-hours support available for urgent issues.
Do you offer onsite IT support in Dublin?
Yes, we provide onsite IT support throughout Dublin and surrounding counties. While most issues can be resolved remotely within minutes, our engineers can be onsite the same day for critical issues or hardware problems that require physical presence.
What size businesses do you support?
We support businesses from 5 to 500+ users. Our clients range from small professional services firms to large enterprises and public sector organisations. We tailor our services to match your size and requirements, whether you need basic helpdesk support or comprehensive managed IT services.
Pricing & Contracts
How much does IT support cost in Dublin?
IT support costs vary based on your requirements. We offer per-user pricing starting from approximately €50-100 per user per month for comprehensive managed services. This typically includes helpdesk support, monitoring, security, and Microsoft 365 management. Contact us for a customised quote based on your specific needs.
Do you require long-term contracts?
We offer flexible contract terms. While we recommend 12-month agreements for the best value and to allow proper onboarding, we also offer month-to-month arrangements. We’re confident in our service quality and don’t believe in trapping clients with restrictive contracts.
Is there a minimum number of users?
Our managed services are best suited for businesses with 5+ users. For smaller businesses, we offer project-based support and can recommend appropriate solutions. There’s no maximum—we support organisations with hundreds of users across multiple locations.
Security & Compliance
Are you ISO 27001 certified?
Yes, Everything IT is ISO 27001 certified. This internationally recognised certification demonstrates our commitment to information security best practices. It means we follow rigorous security procedures in how we handle your data and systems, giving you confidence that your IT is in safe hands.
Can you help with GDPR compliance?
Absolutely. We help businesses implement technical measures required for GDPR compliance, including data encryption, access controls, backup procedures, and breach response plans. While we’re not legal advisors, we ensure your IT infrastructure supports your compliance obligations.
What cybersecurity services do you offer?
Our cybersecurity services include: endpoint protection, email security, network monitoring, vulnerability scanning, penetration testing, security awareness training, incident response, and dark web monitoring. We take a layered approach to security, protecting your business at every level.
Cloud & Microsoft 365
Can you help us migrate to Microsoft 365?
Yes, we’re Microsoft Solutions Partners and have completed hundreds of Microsoft 365 migrations. We handle everything from planning to execution, including email migration, data transfer, user training, and ongoing support. Most migrations are completed with zero downtime during business hours.
Do you support remote and hybrid working?
Definitely. We’ve helped many Dublin businesses transition to remote and hybrid working. This includes Microsoft Teams deployment, VPN setup, cloud file sharing, mobile device management (MDM), and security policies for remote access. Your team can work securely from anywhere.
What cloud platforms do you support?
We support Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform. Our expertise is strongest in Microsoft technologies, but we can manage multi-cloud environments. We also support popular SaaS applications and can advise on the best cloud strategy for your business.
Getting Started
How do we get started with Everything IT?
Simply contact us or call +353 1 524 0755. We’ll arrange a free consultation to understand your requirements, then provide a proposal tailored to your needs. Onboarding typically takes 1-2 weeks, during which we document your systems, deploy our monitoring tools, and train your team.
Do you offer a free IT audit?
Yes! We offer a complimentary IT audit for prospective clients. This includes a review of your current infrastructure, security posture, and recommendations for improvement. There’s no obligation—it helps you understand your IT needs and helps us provide an accurate proposal.
Still Have Questions?
Our team is here to help. Contact us for personalised answers.